CUSTOMER SERVICE OPERATOR – INBOUND SALES

• Great local opportunity – friendly, busy family owned business
• Part time (9am to 3pm /Mon to Fri)
• Northern Beaches location

About the role

At the core of this role is ensuring continued customer satisfaction and being a key ambassador of our brands. To succeed in this role, you will need to be passionate about delivering outstanding customer experience. This role is perfectly suited to someone that has a solid track record delivery of exceptional customer service in a call centre environment or within a customer facing role.

Duties & responsibilities

• Customer Liaison: providing timely and accurate response and resolution to client’s queries
• Customer Database Management
• Order Management: processing and monitoring daily order flow phone/email
• Handling sales and after sales requests in line with our procedures and policies
• Assisting with day to day administration duties and other ad-hoc tasks

Requirements

• 2 + years’ experience in inbound sales or customer service/call centre environment
• Experience with ERP and data base systems
• Proficiency in Microsoft Office suite

Personal skills

• Outstanding customer centricity
• Positive proactive attitude
• Superior verbal and written communications skills
• Great resilience and an empathetic approach
• Strong attention to detail
• Be open to feedback and have a willingness to learn and develop your skills